Align Refund Policy
At Align, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To qualify for a return:
• The item must be unused, unworn, and unwashed.
• All original tags must still be attached.
• The item must be returned in its original packaging where applicable.
• Proof of purchase is required.
For hygiene reasons, sports bras and other apparel that have been worn, washed, or damaged by the customer cannot be returned unless they are defective.
Defective or Incorrect Items
If you receive an incorrect, damaged, or defective item, please notify us within 7 days of delivery. Once the item has been inspected, Align will provide either a replacement or a full refund.
Refunds
Approved refunds will be processed via the original payment method through PayFast within 5–10 business days after the returned item has been received and inspected. Bank processing times may vary.
Exchanges
We are happy to exchange an item for a different size or colour, subject to stock availability.
Return Shipping
If the return is due to an error on our part or a defective product, Align will cover the return shipping costs.
If the return is due to a change of mind or an incorrect size selected by the customer, the customer will be responsible for the return shipping costs.
Non-Returnable Items
The following items cannot be returned:
• Items that have been worn or washed.
• Items without original tags.
• Clearance or sale items, unless they are defective.
• Gift cards, where applicable.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact:
Align
Email: info@alignfit.co.za
Phone: 0812965631